Center Director

Reports to:

Responsibilities

Included but not limited to:

  • Manage all operational aspects of the Town Square business, including quality of services delivered to members and revenue growth
  • Lead, motivate, and manage the Town Square team to specified revenue goals and delivery of high-quality service; direct reports include but are not limited to:
    • Enrollment Manager
    • Center Nurse
    • Activity Coordinator
    • Center Coordinator
    • Program Assistants
    • Care Providers
  • Train and supervise program staff, including training, education, and coaching of program assistants, care providers, and staff
  • Oversee the daily safety and well-being of members and the Town Square team
  • Work closely with Activity Coordinator to ensure Town Square members receive an engaging, educational, and fulfilling experience during their visit
  • Supervise and assign care providers and ensure member-to-staff ratio meet all state requirements
  • Work efficiently and effectively with local Senior Helpers home care franchise(s) regarding the coordination and management of subcontracted care providers to Town Square
  • Collaborate with TITLE to create incentive programs for internal staff
  • Serve as liaison between TITLE and internal staff members
  • Analyze data including member retention, attrition, and all sales KPIs
  • Ensure appropriate action plans are in place
  • Provide appropriate coaching and motivation as needed
  • Provide tours of the center for prospective members and their families as well as referral sources
  • Maintain a high-level of professionalism when representing Town Square at appropriate community and business leader events
  • Oversee, approve, and submit payroll, gross sales, activity reports, and other reports as assigned
  • Manage all business operations in accordance with STATE and local county laws

 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Skills

  • Strong analytical skills and interpersonal skills and willing to engage directly with members
  • Ability to communicate effectively with a variety of situations and diverse populations
  • Excellent time management skills
  • Proven track record of communicating with family members regarding individual needs, support, and education

Requirements

  • Minimum Bachelor’s degree or higher from an accredited institution (preferably in a social work, psychology, human services, or health sciences)
  • Minimum 3 to 5 years of experience operating or managing an adult day care center or senior care community
  • Able to work extended hours as needed for special events hosted at the Town Square facility
  • Culturally and linguistically competent; bilingual a plus but not required
  • Successful results of background check, and where applicable, additional state specific regulatory requirements

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